Refund policy

Return and Refund Policy

Last updated: November 10, 2026

This policy covers purchases made directly from zxpxgs through our online store at zxpxgs.com.

1. When You Can Request a Return

You have 30 calendar days from the day you receive an item to request a return. You may be eligible to return an item if it doesn’t fit, you change your mind, it arrives damaged or defective, or it differs from what you ordered.

For returns due to fit or a change of mind, send the item back in its original condition, unworn, unwashed, and unused. Leave the original tags attached and include any original packaging that came with the item. Please provide your order number or other proof of purchase.

You may report a damaged, defective, or incorrect item even if it doesn’t meet these condition requirements. Your rights under applicable law still apply.

2. Starting a Return

Before mailing anything back, email us with your order number, the item you’d like to return, and the reason for the return. If the item is damaged, defective, or incorrect, please include photos if you can reasonably provide them. hello@zxpxgs.com

After we find your order and review your request, we’ll send you instructions and arrange return shipping at our expense for eligible returns.

Return address
zxpxgs
4122 212th St SW
Mountlake Terrace, WA 98043
United States

3. Shipping Costs and Return Fees

We pay the shipping costs for eligible returns and don’t charge restocking or return handling fees. Since standard shipping is free on U.S. orders, there’s no original standard shipping charge to subtract from your refund.

4. How We Process Returns and Refunds

We’ll inspect your return and let you know our decision within 3 business days after we receive it. If we decline the return, we’ll tell you why.

If we approve the return, we’ll initiate a refund to your original payment method within 15 business days of approval. You’ll receive the amount you paid for the accepted items after discounts, plus any applicable refundable taxes.

Your bank or payment provider may take additional time to post the refund. If you still don’t see it after your provider’s stated processing period, email us and we’ll help trace it. hello@zxpxgs.com

5. Problems With Your Order

Please email us if an item arrives damaged or defective, you receive a different item from the one you ordered, or something is missing from your order. We’ll review what happened and arrange an appropriate solution, such as a replacement or refund. If we caused the issue, we’ll pay the shipping costs needed to resolve it. hello@zxpxgs.com

We may carry out a reasonable inspection to determine what went wrong. Your rights under applicable law still apply.

6. Exchanges

If you’d like a different size or item, contact us before sending anything back. We’ll check what’s available and let you know how to proceed.

If we can’t arrange an exchange, you can request a return for the original item if it’s eligible and place a new order.

7. Canceling an Order

Email us as soon as possible if you’d like to cancel an order. We’ll check whether we can stop it before it ships. If it’s already on its way, please follow the return process above. hello@zxpxgs.com

If we confirm the cancellation before shipment, we’ll initiate a refund to your original payment method within 2 business days.

Throughout this policy, business days are Monday through Friday, excluding U.S. federal holidays. Any rights or remedies available under applicable law remain in effect.